Outage notification: problems with internet services : SOLVED

UPD: 10h45 : The outage has been resolved since 09h50.

Dear customers,

We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage.

Further details will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED

UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected.

UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier.

Dear customers,

We are currently experiencing a fiber cut in 91GEN area (West and East Flanders). Traffic is being rerouted but customers may notice minor issues with the internet and voice services.

Our Network Operations team is investigating the outage.

Further details will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Outbound voice issues (Solved)

Dear customers,

We experienced an outage with some of our outbound calls.  Our Network Operations team investigated and resolved this outage.

Please find all details below:

Start*: 04-04-2022 14:15*
End*: 04-04-2022 16:15*
Duration: 2hrs
Impacted services: Some outbound calls
Affected Areas**: All areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem.

UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed.

UPDATE 10h52: lines in Walloon Brabant and Hainaut are up again. End of the power works expected soon.

UPDATE 10h49 : A new disconnection on 71GIL area. All lines in Walloon Brabant and Hainaut are currently down. Proximus confirmed power works ongoing on their network.

Dear customers,

We have experienced an outage which affected internet services of our customers in Walloon Brabant and Hainaut regions. There were several disconnections of a few minutes. Now all lines are up.

Please find all details below:

Start*: 16-03-2022 07:22
End*: 18-03-2022 07h16
Duration: 12 minutes (between 07:22 and 07:34)

4 minutes (between 07:50 and 07:54)

6 minutes (between 10:46 and 10:52)

40 minutes (18/03 between 06h36 and 07h16)

 

Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Datacenter Sint-Niklaas. SOLVED

Dear customers,

We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

EDIT 10:19*: The issues were resolved at 9h30. We are investigating further.

Please find all details below:

Start*: 13-08-2021 8:15*
End*: 13-08-2021 9:30*
Duration: Approx. 75 minutes
Impacted services: Mail/webmail services, my edpnet, etc.
Affected Areas**: ALL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: accidental name server change for .be domains 15/07/2021

Dear customers,

We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.

The error was made at approx 11h50* and corrected at 13h30*.

We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

*local time


Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

Dear customers,

We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.

Please find all details below:

Start*: 14-04-2021 11:58
End*: 14-04-2021 13:37 / 15h12
Duration: 1 hour 39 minutes
Impacted services: all internet services
Affected Areas**: A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.

UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00

UPD 13h40: the problem  on the main path (fiber cut) is fixed. The links are coming up.

UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.


Outage: edpnet office numbers unreachable : SOLVED

Dear customers,

We have experienced an outage with our reachability by phone.  We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage.

Please find all details below:

Start*: 22-03-2021 08:08
End*: 22-03-2021 09:40
Duration: 1 hour 32 minutes
Impacted services: edpnet support reachability
Affected Areas**: edpnet office

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: DDoS attacks on 13/12/2020 – region: Antwerp, Limburg, Flemish Brabant : SOLVED

Dear customers,

On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers.  Our Network Operations team has found and mitigated the source of the issue.

Please find all details below:

Start*: 2020-12-13 05:25
End*: 2020-12-13 11:20
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: High latency and speed issues – region: Liège, Namur, province of Luxembourg : SOLVED

Dear customers,

Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.

Customers may notice higher latency and speed issues.

Please find all details below:

Start*: 2020-11-13 08:58
End*: 2020-11-13 10:55
Duration: 1h57min
Impacted services: high latency, speed issues
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg

UPDATE 10h44: technicians are currently fixing the faulty fiber joint

UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site