Outage: Mail service down

Dear customers,

We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-02-16 09:20 AM*
End: 2016-02-16 10:00 AM*
Duration: 2016-02-16 10:00 AM
Impacted services: Mail
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage of DSL services in the Walloon area

Dear customers,

We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-01-28 11:40 AM*
End: 2015-01-28 12:05 AM*
Duration: 25 minutes
Impacted services: All DSL services
Affected Areas: Walloon area:  019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071

Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue with DSL speeds in the Antwerp Region (solved)

Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET

Dear customers,

We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-12-23 11:00 AM*
End: TBD
Duration: TBD
Impacted services: DSL & IP telephony
Affected Areas: Antwerp, 03, Others are being investigated

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Short interuption of internet traffic (solved)

Dear customers,

We have experienced a small interuption of internet traffic due to a defective router.

Please find all details below:

Start: 2015-12-10 20:00*
End: 2015-mm-dd 20:27*
Duration: aprox. 27 minutes
Impacted services: all internet traffic
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Solved: edpnet mobile

Dear customers,

We were experiencing an outage with mobile services. The outage is now solved.

Please find all details below:

Start: 2015-12-03 11:00 AM*
End: 2015-12-03 11:50 AM*
Duration:
Impacted services: edpnet mobile
Affected Areas: all Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Antwerp, Limburg, Flemish Brabant capacity issues (solved)

Dear customers,

We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration,  this misconfiguration will be rectified to avoid this issue in the future.

Please find all details below:

Start: 2015-11-20 00:20*
End: 2015-11-20 04:20*
Duration: 4:00
Impacted services: DSL throughput
Affected Areas: 03CEN: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Liège, Namur, province of Luxembourg some areas (solved)

Dear customers,

We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.

Please find all details below:

Start: 2015-11-20 02:00*
End: 2015-11-20 07:30*
Duration: 05:30
Impacted services: DSL, Voice
Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time