Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-06-19 17:38*
End: 2016-06-19 18:53
Duration: 1h 25m
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

Update 19:44: the problem has been resolved, power issues at the colocation of proximus

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony

Dear customers,

We have experienced a short interruption on our telephony services.

Please find all details below:

Start: 2016-06-01 14:42 PM
End: 2016-06-01 14:48 PM
Duration: 5 minutes
Impacted services: Voice
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Genk

Dear customers,

We have experienced a possible outage with lines in region Genk. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-31 10:50
End: 2016-05-31 11:00
Duration: ended
Impacted services: Internet services
Affected Areas: Genk

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony services working unstable

Update 24/05/2016 11:30 AM – The issue has been solved

Dear customers,

We are currently experiencing an outage with one of our telephony servers.

Customers may notice troubles with their telephony services (VoIP, SIP-trunking).

The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-24 11:10 AM*
End: 2016-05-24 11:30 AM
Duration: 20 minutes
Impacted services: Telephony services (VoIP, SIP-trunking)
Affected Areas: All customers in Belgium with telephony services at edpnet

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.

Please find all details below:

Start: 2016-05-17 14:00 PM*
End: 2016-05-17 14:30 PM*
Duration: 30 minutes
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas:
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Namur area – all services impacted

Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.

Dear customers,

We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-29 09:25 AM*
End: 2016-04-29 12:40 PM*
Duration: 3 hours 15 minutes
Impacted services: All internet services
Affected Areas: Namur area

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Link between 91GEN and 02STR is down [SOLVED]

Dear customers,

We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-20 08:56 AM*
End: 2016-04-20 09:25 AM*
Duration: 30 minutes
Impacted services: Reduced capacity on Ghent region
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DSL Services down Region Brussels

Dear customers,

We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-10 20:00*
End: 2016-04-10 21:50*
Duration: 1h 50
Impacted services: DSL and Voice
Affected Areas: Brussels : 02

Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: BNIX partial outage

Dear customers,

We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-04 16:30 PM*
End: 2016-04-04 19:45 PM*
Duration: 3 hours approx.
Impacted services: Partial outage, under investigation
Affected Areas: Entire network

Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.

Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time