Issue: Internet connectivity issues

Dear customers,

We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.

Please find all details below:

Start: 2016-10-02 23:30*
End: 2016-10-03 09:30*
Duration: 10 hours, intermittent disconnects
Impacted services: All DSL services
Affected Areas: 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: mail

Dear customers,

We have experienced an outage with our mail server. For now all mail systems are running again.

Please find all details below:

Start: 2016-09-27 15:00*
End: 2016-09-27 15:42*
Duration: 42 minutes
Impacted services: mail
Affected Areas: all

Update 27/09/2016 – 16-00: Mail service is fully restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Power outage at edpnet colocation

 

Dear customers,

We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.

Please find all details below:

Start: 2016-09-26 07:00*
End: 2016-09-26 16:50*
Duration: Telephony and web services: 3 hours

Mail: 9 hours 50 min

Impacted services: All telephony services, mail, web services
Affected Areas: All areas

Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.

Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.

Update 26/09/16 – 16:50: High mail latency is solved.

Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.

Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system. 

Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs.  We expect normal mail traffic flow to be resumed soon.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail delivery : Solved

Dear customers,

We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-01 21:00*
End: 2016-08-02 10:50*
Duration: 13h50
Impacted services: outgoing/incoming mail delivery
Affected Areas: all

No mails were lost.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Partial telephony outage

Dear customers,

We are currently experiencing a partial outage with telephony. The outage was  investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-19 10:00 AM*
End: 2016-04-19 10:20 AM*
Duration: 20 minutes
Impacted services: Partial: Telephony
Affected Areas: All areas

Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.

Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.

Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: interruptions of DSL-services and IP telephony

Dear customers,

We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted.

Start: 2016-04-12 23:50 PM*
End: 2016-04-13 09:45 AM*
Duration: approx. 9 hours
Impacted services: DSL services and IP telephony
Affected Areas: all areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: SIP trunking

Dear customers,

We have experienced a short outage with SIP trunking services. The issue has been solved.

Please find all details below:

Start: 2016-02-16 09:40 AM*
End: 2016-02-16 09:55 AM*
Duration: 15 minutes
Impacted services: Telephony

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail service down

Dear customers,

We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-02-16 09:20 AM*
End: 2016-02-16 10:00 AM*
Duration: 2016-02-16 10:00 AM
Impacted services: Mail
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage of DSL services in the Walloon area

Dear customers,

We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-01-28 11:40 AM*
End: 2015-01-28 12:05 AM*
Duration: 25 minutes
Impacted services: All DSL services
Affected Areas: Walloon area:  019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071

Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time