Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our Telephony services.  Our Network Operations team has worked together with our Voice System Supplier to provide a solution.

Please find all details below:

Start: 2017-10-02 10:10*
End: 2017-10-02 12:33*
Duration: 2h23
Impacted services: Telephony
Affected Areas: All

Update: 2017-10-02 11:40: We will be performing a switch reboot at 12:10* on 02/10 to implement the necessary changes on our telephony network.

Update: 2017-10-02 12:40: The reboot was successful, we will closely monitor the situation.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.

Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage.  Our Network Operations team is working together with Voice System Supplier to resolve the issue.

Update: 2017-09-28 16:40 : The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.

Update: 2017-09-28 16:15 : Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.

Update: 2017-09-28 15:15 : Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.

Update: 2017-09-28 11:50 : Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.

Update: 2017-09-28 11:20 : Network Operations team is looking into a fix to improve the outgoing/incoming traffic flow on our active SoIPs.

Update: 2017-09-28 10:50 : Network Operations team has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.

Dear customers,

We have experienced an outage with our Telephony services due to an issue with one of our SoiP servers.

Please find all details below:

Start: 2017-09-28 09:51*
End: 2017-09-28 16:40*
Duration: 6hours 49minutes
Impacted services: Incoming/Outgoing Calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No internet connectivity on ADSL/VDSL : Solved

Dear customers,

We have experienced an outage on ADSL and VDSL lines.  Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.

The CPE (modem/router) should be rebooted if the issue persists.

Please find all details below:

Start: 2017-07-25 22:12*
End: 2017-07-26 11:00*
Duration: 12:48
Impacted services: Internet connectivity
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage notification: No PPP on ADSL/VDSL : Solved

Dear customers,

We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage.

Further details on the affected areas and an estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Issue: Internet connectivity issues

Dear customers,

We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.

Please find all details below:

Start: 2016-10-02 23:30*
End: 2016-10-03 09:30*
Duration: 10 hours, intermittent disconnects
Impacted services: All DSL services
Affected Areas: 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: mail

Dear customers,

We have experienced an outage with our mail server. For now all mail systems are running again.

Please find all details below:

Start: 2016-09-27 15:00*
End: 2016-09-27 15:42*
Duration: 42 minutes
Impacted services: mail
Affected Areas: all

Update 27/09/2016 – 16-00: Mail service is fully restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Power outage at edpnet colocation

 

Dear customers,

We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.

Please find all details below:

Start: 2016-09-26 07:00*
End: 2016-09-26 16:50*
Duration: Telephony and web services: 3 hours

Mail: 9 hours 50 min

Impacted services: All telephony services, mail, web services
Affected Areas: All areas

Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.

Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.

Update 26/09/16 – 16:50: High mail latency is solved.

Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.

Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system. 

Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs.  We expect normal mail traffic flow to be resumed soon.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail delivery : Solved

Dear customers,

We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-01 21:00*
End: 2016-08-02 10:50*
Duration: 13h50
Impacted services: outgoing/incoming mail delivery
Affected Areas: all

No mails were lost.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time