Outage: Internet connectivity IPv6: Solved

Dear customers,

We have experienced an outage with our internet service connectivity for IPv6 users.  Our Network Operations team has investigated this outage and provided a solution.

In order to restore your IPv6 connectivity, please, reboot your CPE.

Below the details of the outage:

Start: 2018-04-03 15:45*
End: 2018-04-04 09:32*
Duration: 17h47min
Impacted services: IPv6 Connectivity
Affected Areas: All areas: IPv6 active users reconnecting during this period

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 27/03/2018 – Impacted services: All Fiber to the Home and DSL connections: Closed

Dear customers,

Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network.

This maintenance will cause an interruption of about 15 minutes on your services.

Please find all details below:

Start: 2018-03-27 03:00*
End: 2018-03-27 05:00*
Duration: 5 minutes
Impacted services: All Fiber to the Home and DSL connections
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services: region Liège: Solved

Dear customers,

We have experienced an outage with Internet services due to a short power outage in the Liège region.

Please find all details below:

Start: 2018-03-15 13:35*
End: 2018-03-15 14:10*
Duration: 35 minutes
Impacted services: Internet services
Affected Areas: Liège region : 41

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed

Dear customers,

KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes.

This maintenance may affect your services.

Please find all details below:

Start: 2018-03-23 04:00*
End: 2018-03-23 07:00*
Duration: 30 minutes
Impacted services: internet, telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet Region West and East Flanders: Solved

Dear customers,

We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.

Please find all details below:

Start: 2017-12-19 12:05*
End: 2017-12-19 12:23*
Duration: 18 min
Impacted services: Internet/Telephony
Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.

Update 19/12/2017 12:36 : Outage cleared, power issue solved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet Service Brussels Region : Solved

Dear customers,

We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43

Our Network Operations team will investigate the cause of these two short interruptions.

Please find all details below:

Start – End: 2017-12-04 18:02* – 2017-12-04 18:10*
Start – End: 2017-12-04 19:35* – 2017-12-04 19:43*
Duration: 8 min and 8min
Impacted services: Internet Connectivity
Affected Areas: 02 Brussels Region

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Google services slow: Solved

Dear customers,

We are currently experiencing an issue with reachability towards Google.  Our Network Operations team is investigating this issue, a ticket at Google has been created.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-12 11:00*
End:  2017-11-12 23:00*
Duration: 12 hours
Impacted services: Google reachabilitly
Affected Areas: All

Update 13/11/2017 10:30 : Issue was resolved yesterday evening around 23:00. We are talking with Google what the exact cause was.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed

Dear customers,

Edpnet has planned works in our domain to maintain the quality of the services we provide.

This maintenance may affect your connection. You will experience a short disconnect during the given time.

Please, find all details below:

Start: 2017-05-23 02:00
End: 2017-05-23 03:00
Duration: 15 minutes
Impacted services: Internet, Telephony
Affected Areas: Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders

02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time