Outage: telephony

Dear customers,

We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-08 02:30 PM
End: 2016-08-08 04:00 PM
Duration: 1 h 30 min
Impacted services: telephony
Affected Areas: all

Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony services working unstable

Update 24/05/2016 11:30 AM – The issue has been solved

Dear customers,

We are currently experiencing an outage with one of our telephony servers.

Customers may notice troubles with their telephony services (VoIP, SIP-trunking).

The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-24 11:10 AM*
End: 2016-05-24 11:30 AM
Duration: 20 minutes
Impacted services: Telephony services (VoIP, SIP-trunking)
Affected Areas: All customers in Belgium with telephony services at edpnet

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07/06/2016 – impacted services: all DSL services in Belgium

Dear customers,

Edpnet has planned a maintenance ont its remote servers.

DSL customers will face few interruptions during the maintenance.

Please find all details below:

Start: 2016-06-07 02:00 AM*
End: 2016-06-07 06:00 AM*
Duration: Up to 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All DSL customers in Belgium. In case of disconnection, we advise to restart hardware (modem/router)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 31/05/2016 – impacted services: all DSL services in Netherlands and possibly in Belgium

Dear customers,

Edpnet has planned a maintenance on its remote servers.

We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance.

Please find all details below:

Start: 2016-05-31 03:00 AM*
End: 2016-05-31 06:00 AM*
Duration: 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Customers connections in Netherlands will be dropped for 15 minutes. Possible loss of connection for users in Belgium. In case of disconnection, we advise to restart hardware (modem/router).

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.

Please find all details below:

Start: 2016-05-17 14:00 PM*
End: 2016-05-17 14:30 PM*
Duration: 30 minutes
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas:
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail service down

Dear customers,

We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-02-16 09:20 AM*
End: 2016-02-16 10:00 AM*
Duration: 2016-02-16 10:00 AM
Impacted services: Mail
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance in Roeselare planned for 22-02-2016

Dear customers,

Edpnet has planned a maintenance in order to renew critical infrastructure.

This maintenance may affect your services.

Please find all details below:

Start: 2016-02-22 00:00 AM*
End: 2016-02-22 06:00 AM*
Expected downtime: 15 minutes
Impacted services: All data services on ADSL (internet, telephony, …)
Affected Areas: Roeselare: 051

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/12 for Walloon Brabant and Hainaut

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-12-14 00:00 AM*
End: 2015-12-14 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Field interventions in the Brussels region

UPDATE 25/11/2015:

Dear customer

We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.

Pending orders of previous days remain under close monitoring by the Provisioning teams.

We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.

 

Dear customer

Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.

However Proximus repair activities will be executed as usual.

Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.

We will keep you informed when all activities will be resumed.

We apologize for the caused inconveniences.