Outage: Inbound Telephony in The Netherlands: Solved

Dear customers,

We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution.

Please find all details below:

Start: 2017-07-26 10:30*
End: 2017-07-28 11:10*
Duration: 1:21:40:00
Impacted services: Inbound telephony
Affected Areas: all Netherlands voip service

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Voice issues (closed)

Dear customers,

We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored.

Please find all details below:

Start: 2016-10-05 7:44*
End: 2016-10-05 8:06*
Duration: 22 min
Impacted services: Voice services
Affected Areas: All Areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony

Dear customers,

We have experienced a short interruption on our telephony services.

Please find all details below:

Start: 2016-06-01 14:42 PM
End: 2016-06-01 14:48 PM
Duration: 5 minutes
Impacted services: Voice
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: SIP trunking

Dear customers,

We have experienced a short outage with SIP trunking services. The issue has been solved.

Please find all details below:

Start: 2016-02-16 09:40 AM*
End: 2016-02-16 09:55 AM*
Duration: 15 minutes
Impacted services: Telephony

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time