Closed / Solved /
Dear customers,
UPDATE 11/09/2014 – 20h: Our telephony problem is solved.
We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.
Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.
We apologize for the inconveniences.
The edpnet team
Closed /
Dear customers,
There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.
Please try rebooting your modem occasionally whilst our network is switching over onto the backup.
Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)
We appologize for the inconvenience
The edpnet team
Closed /
Update: MyEdpnet is back up and running.
Dear customers,
We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue.
Description: Logins to MyEdpnet are failing
Start: 2014-08-29 11:00 AM
End: 2014-08-29 11:21 AM
Impacted services: MyEdpnet (Customer Portal)
We appologize for the inconvenience
The edpnet team
Closed /
Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40).
Dears customers,
Belgacom has planned a maintenance on their network. Please find the details below:
Description: Software updates
Expected start: 2014-08-11 02:00 AM
Expected end: 2014-08-11 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, …)
Impacted areacodes:
03, 011, 012, 013, 014, 015, 016, 089
We appologize for the inconvenience.
The edpnet team
Closed /
Dear customers,
We had a problem with our telephone switches this night that has caused edpnet Telephony to be unreachable for some time. This was resolved at 1:58AM last night.
However a backend problem still lingered, this should be solved at around 9:30AM today.
SIP Trunk and Cloud PBX users were not affected.
If you still have issues, please reboot your modem.
– The edpnet team
Closed /
Dear customers,
We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.
Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.
If you still have no connection to the internet, please restart your modem and router first.
We appologize for the inconvience
Closed /
Dear customers,
We noticed 2 interruptions for all DSL customers region Brussels.
Down: Tue Apr 29 19:24:03
Up: Tue Apr 29 19:32:03
Down: Tue Apr 29 20:35:47
Up: Tue Apr 29 20:37:48
We are investigating the cause and apologize for the inconvenience.
Closed / Issue /
We experienced issues on our DNS servers, namely 212.71.8.10 & 212.71.0.33.
It was possible that you couldn’t reach some websites.
We apologize for any inconvenience.
Closed / Issue /
Dear customers,
Our DNS servers are currently being used in a DNS amplification attack. Our NOC is currently doing its best to block off as much as possible.
You may have issues reaching some websites during this attack. It’s best to retry again when a lookup fails.
We apologize for the inconvenience.
Closed /
Maintenance has been concluded. All systems back online.
In order to execute the final step in improving our mail servers, we have planned a scheduled maintenance on the 16th of March, at 01:00 CET.
Affected services: E-Mail
Maintenance window: 01:00 – 02:00 CET
Downtime: 1 hour
During the maintenance our mail servers will not be reachable. Your emails will not be lost.
We apologize for any inconvenience.