Maintenance planned on 23/05/2017 – impacted services: Internet, telephony

Dear customers,

Edpnet has planned works in our domain to maintain the quality of the services we provide.

This maintenance may affect your connection. You will experience a short disconnect during the given time.

Please, find all details below:

Start: 2017-05-23 02:00
End: 2017-05-23 03:00
Duration: 15 minutes
Impacted services: Internet, Telephony
Affected Areas: Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders

02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services Brussels region (solved)

Dear customers,

We are currently experiencing an outage with voice and internet region Brussels.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-05-09 20:03*
End: 2017-05-09 21:40*
Duration: 1h 37
Impacted services: voice and internet region Brussels
Affected Areas: Service area Brussels: 02

edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.

edit 21:48: Power feeds are restored, services back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/06/2016 – impacted services: internet/telephony

Dear customers,

Edpnet has planned a maintenance in order to adjust the load balancing of the vlans on the port-channel for 02STR.

This maintenance may affect your services. Customers in affected vlans will experience a reconnect.

Please find all details below:

Start: 2016-06-24 06:00*
End: 2016-06-24 06:15*
Duration: 15 min
Impacted services: All data services (internet, telephony, …) 5 minutes impact whiles sessions reconnect for affected vlans.
Affected Areas: Telephone zone 02, Brussels region

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DSL Services down Region Brussels

Dear customers,

We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-10 20:00*
End: 2016-04-10 21:50*
Duration: 1h 50
Impacted services: DSL and Voice
Affected Areas: Brussels : 02

Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: BNIX partial outage

Dear customers,

We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-04 16:30 PM*
End: 2016-04-04 19:45 PM*
Duration: 3 hours approx.
Impacted services: Partial outage, under investigation
Affected Areas: Entire network

Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.

Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Field interventions in the Brussels region

UPDATE 25/11/2015:

Dear customer

We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.

Pending orders of previous days remain under close monitoring by the Provisioning teams.

We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.

 

Dear customer

Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.

However Proximus repair activities will be executed as usual.

Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.

We will keep you informed when all activities will be resumed.

We apologize for the caused inconveniences.