Info: service optimization

Dear customers and partners,

With reference to the outages happened at the end of September/the beginning of October 2016 (the details can be found here), we would like to inform you that one more maintenance on edpnet side has been finished successfully to improve our service: a permanent B-power feed has been installed in our data center in Sint-Niklaas. This B-feed is configured with a separate UPS and emergency power generator, providing the highest possible power redundancy possible for our critical equipment.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region

Dear customers,

To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network.

This maintenance may affect your services.

Please find all details below:

Start: 2017-09-04 00:00*
End: 2017-09-04 02:00*
Duration: 15 minutes
Impacted services: xDSL connection
Affected Areas: Brussels region : 02STR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 22/08 – impacted services: xDSL connection

Dear customers,

Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly.

This maintenance may affect your services.

Please find all details below:

Start: 2017-08-22 05:00*
End: 2017-08-22 11:00*
Duration: 02:00
Impacted services: xDSL connection

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No internet connectivity on ADSL/VDSL : Solved

Dear customers,

We have experienced an outage on ADSL and VDSL lines.  Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.

The CPE (modem/router) should be rebooted if the issue persists.

Please find all details below:

Start: 2017-07-25 22:12*
End: 2017-07-26 11:00*
Duration: 12:48
Impacted services: Internet connectivity
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage notification: No PPP on ADSL/VDSL : Under investigation

Dear customers,

We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage.

Further details on the affected areas and an estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)

Dear customers,

We are currently experiencing an outage with region Walloon Brabant, Hainaut.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-07-08 15:57*
End: 2017-07-08 19:01
Duration: 3h 4min
Impacted services: Internet and telephony
Affected Areas: A71: 010, 060, 064, 065, 067, 068, 069, 071

Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30

Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet service : East and West-Flanders region, all services impacted: Solved

Dear customers,

We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.

Please find all details below:

Start: 2017-07-03 11:44
End: 2017-07-04 21:37
Duration: 1:09:53
Impacted services: Internet/Telephony
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.

Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved. 

Update 04/Jul/2017 21:37 – The connection is restored. 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Power outage datacenter Sint-Niklaas – No impact : Closed

Issue closed.

Dear customers,

We are currently experiencing an outage at the datacenter in Sint-Niklaas.  Power generator A-feed and B-feed successfully took the load.  The power company is fixing the outage as we speak. Further updates will be released as soon as possible.

No impact for customers.

Please find all details below:

Start: 2017-06-27 16:24*
End: 2017-06-27 16:59*
Duration: 35min
Impacted services: None
Affected Areas: Colocation Sint-Niklaas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Outgoing telephony (Solved)

Dear customers,

We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-06-13 11:55*
End: 2017-06-13 14:25*
Duration: 2h30m
Impacted services: Outgoing telephony
Affected Areas: All areas

Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.

Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time