Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)

Dear customers,

We are currently experiencing an outage with region Walloon Brabant, Hainaut.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-07-08 15:57*
End: 2017-07-08 19:01
Duration: 3h 4min
Impacted services: Internet and telephony
Affected Areas: A71: 010, 060, 064, 065, 067, 068, 069, 071

Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30

Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet service : East and West-Flanders region, all services impacted: Solved

Dear customers,

We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.

Please find all details below:

Start: 2017-07-03 11:44
End: 2017-07-04 21:37
Duration: 1:09:53
Impacted services: Internet/Telephony
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.

Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved. 

Update 04/Jul/2017 21:37 – The connection is restored. 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Power outage datacenter Sint-Niklaas – No impact : Closed

Issue closed.

Dear customers,

We are currently experiencing an outage at the datacenter in Sint-Niklaas.  Power generator A-feed and B-feed successfully took the load.  The power company is fixing the outage as we speak. Further updates will be released as soon as possible.

No impact for customers.

Please find all details below:

Start: 2017-06-27 16:24*
End: 2017-06-27 16:59*
Duration: 35min
Impacted services: None
Affected Areas: Colocation Sint-Niklaas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Outgoing telephony (Solved)

Dear customers,

We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-06-13 11:55*
End: 2017-06-13 14:25*
Duration: 2h30m
Impacted services: Outgoing telephony
Affected Areas: All areas

Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.

Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/05/2017 – impacted services: Internet, telephony

Dear customers,

Edpnet has planned works in our domain to maintain the quality of the services we provide.

This maintenance may affect your connection. You will experience a short disconnect during the given time.

Please, find all details below:

Start: 2017-05-23 02:00
End: 2017-05-23 03:00
Duration: 15 minutes
Impacted services: Internet, Telephony
Affected Areas: Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders

02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services Brussels region (solved)

Dear customers,

We are currently experiencing an outage with voice and internet region Brussels.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-05-09 20:03*
End: 2017-05-09 21:40*
Duration: 1h 37
Impacted services: voice and internet region Brussels
Affected Areas: Service area Brussels: 02

edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.

edit 21:48: Power feeds are restored, services back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services (solved)

Dear customers,

We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-04-25 11:30*
End: 2017-04-25 12:10*
Duration: 40 minutes
Impacted services: All data services (Internet, telephony)
Affected Areas: Brussels, Antwerpen, Limburg, Flemish Brabant

Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance in Gent rescheduled for 27/02/2017 – impacted services: all data services (internet, telephony, …)

Dear customers,

Proximus will be carrying out short works on its network.
This intervention may have an impact on your services.

Please find all details below:

Start: 2017-02-27 00:00*
End: 2017-02-27 02:00*
Duration: 30 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Gent: 091

 

We apologize for any inconvenience.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 13.02.17 in Gent (CANCELLED)

Dear customers,

To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.

Please find all details below:

Start: 2017-02-13 00:00*
End: 2017-02-13 02:00*
Duration: 30 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Gent: 091

EDIT 10/02 15:50: This intervention has been cancelled and will likely be moved to another, yet unknown date.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services (solved)

Dear customers,

We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-11-3 16:15*
End: 2016-11-3 16:40*
Duration: 25 minutes
Impacted services: All services
Affected Areas: 071GIL: 010, 060, 064, 065, 067, 068, 069, 071

Update 4/11/2016 10:15: the solution has been found, proximus is resetting the communication paths one by one, lines should be starting to get back online one by one.  We advise you to reboot your router if you do not see any changes in the status of your connection after 30 min.

Update 4/11/2016 8:08: some lines remain offline, rebooting doesn’t seem to help. These cases are under investigation, we do our utmost to have the issue resolved.

Update 3/11/2016 21:45: Root cause found, works were performed to extend our capacity, and a configuration mistake was made by proximus. The configuration is adapted and we recommend rebooting your device to regain internet access.

Update 3/11/2016 17:00 Recovery of offline customers is our top priority. A lot of the affected lines are back up, but there are still some down.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time