Outage: Connectivity issues – Walloon Brabant and Hainaut: Solved

Dear customers,

We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

We apologize for the delay in confirming the incident.

Please find all details below:

Start*: 18-10-2023 12:22
End*: 18-10-2023 14:16
Duration: 1h54min
Impacted services: All internet and telephony services
Affected Areas**: A71: Walloon Brabant, Hainaut


Update 14:25*
: All impacted connections have been successfully restored and are now fully operational. We are in contact with our supplier to identify the root cause of the incident. We are monitoring the situation to ensure that there are no further impacts.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues Walloon Brabant, Hainaut – Solved

Dear customers,

We are currently experiencing an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start*: 26-09-2023 18:07
End*: 26-09-2023 20:15
Duration: 2 hours 2 minutes
Impacted services: internet and fixed voice services
Affected Areas**: A71: 010, 060, 064, 065, 067, 068, 069, 071


Update 20:09*:
The problem has been located, a major fiber outage has cut both fibers from our supplier. No estimated time of repair known as of yet.
Update 20:19*: One fiber link seems to be restored, traffic should start to flow. Backup patch is still down, but we expect no more impact for our clients.
Update 22:00*: The backup link has been restored, too. All affected connections have been restored and are fully operational by now.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues in West and East Flanders – Solved

Dear customers,

Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am.

Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as soon as possible.

Please find all details below:

Start*: 25-09-2023 01:26
End*: 25-09-2023 01:57
Duration: 31 minutes
Impacted services: All internet services
Affected Areas**: 91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Hosted services (voice, mail, My Edpnet)

Dear customers,

We experienced an outage with one of our core routers at the Sint-Niklaas office.  Our Network Operations team investigated this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 04-07-2023 10:27
End*: 04-07-2023 10:53
Duration: 26 minutes
Impacted services: All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter
Affected Areas**: All areas

 

Update 04/07/2023 12:03*: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.

Update 07/07/2023 9:20*: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Partial unavailability of mail and telephony services – Solved

Dear customers,

Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.

Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible.

Please find all details below:

Start*: 03-05-2023 23:41
End*: 04-05-2023 11:04
Duration: 11h23min
Impacted services: Mail and telephony services
Affected Areas**: All areas

 

Update 04/05/2023 09:35: Our engineer is expected to arrive at the location by 10:30am. We will provide an update as soon as the faulty card has been replaced.

Update 04/05/2023 11:04: The card has been swapped and the link has been successfully restored. The issue should now be resolved. We will continue to monitor the situation to ensure that there are no further impacts.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet issues in Antwerp

Dear customers,

We have experienced an outage with all internet services in Antwerp.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 25-04-2023 10:12
End*: 25-04-2023 10:32
Duration: 20 minutes
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

Update 10:45*: The issue was already resolved after troubleshooting with our network provider at 10:32. We are closely following up the situation.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: DNS issue

Dear customers,

We experienced an outage with our Domain Name Servers.  Our Network Operations team investigated and resolved this outage. There should be no further problems.

Please find all details below:

Start*: 30-03-2023 14:30 approx.
End*: 30-03-2023 16:00 approx.
Duration: Up to 1h30
Impacted services: All DNS services (domains hosted via edpnet DNS including our own, customers using our SIP via sip.edpnet.be, etc)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/03/2023 – Antwerp, Limburg, Flemish Brabant, West and East Flanders – All internet services impacted

Dear customers,

Edpnet has planned a maintenance in order to improve the performance and quality of our services.

This maintenance may affect your services.

Please find all details below:

Start*: 07-03-2023 02:00
End*: 07-03-2023 06:00
Duration: Several disconnections during maintenance window
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues – Brussels: Solved

Dear customers,

We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start*: 27-01-2023 09:25
End*: 27-01-2023 16:11
Duration: 6h46min
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

Update 11:53: We have identified the failure and are currently working with our supplier to resolve it as soon as possible. Our engineer is on the way to the location to replace the faulty card should the problem not be resolved remotely. More updates will follow soon.

Update 13:22: Our engineer has arrived to the location to swap the malfunctioning card. We will update you as soon as the works have been completed.

Update 14:20: The card has been replaced, but the affected sessions are still not able to connect. We are in contact with our supplier and are pushing them to pinpoint the core issue ASAP.

Update 15:55: The investigation is still ongoing. Our supplier just reported that they expect to have the sessions restored within 30 minutes – we are waiting for confirmation.

Update 16:19: The incident is resolved. Most sessions have already recovered, and traffic flow is coming back to normal. We are keeping an eye on the situation. If your modem has not been able to connect yet, a reboot may be needed.

Update 18:00: We noticed that some fiber customers in Etterbeek, Koekelberg and Molenbeek are still not able to connect. We will escalate this towards our supplier.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 31/01 – impacted services: Internet services (Brussels, Liège, Namur, province of Luxembourg)

Dear customers,

Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths.

This maintenance may affect your services.

Please find all details below:

Start*: 31-01-2023 02:00*
End*: 31-01-2023 06:00*
Duration: Up to 4 hours
Impacted services: All internet services
Affected Areas**: A2: Brussels, 41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site