Outage: Internet service : East and West-Flanders region, all services impacted: Solved

Dear customers,

We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.

Please find all details below:

Start: 2017-07-03 11:44
End: 2017-07-04 21:37
Duration: 1:09:53
Impacted services: Internet/Telephony
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.

Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved. 

Update 04/Jul/2017 21:37 – The connection is restored. 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Outage: telephony (solved)
Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)

Comments

  1. wij hier in Eke nog geen telefoon

  2. declercq michel
    July 6, 2017 - 9:54 pm

    nouvelles ruptures ? Cet apres midi, connexion épisodique, et depuis 17.40, black out total. Plus de connexion, ni de telephonie bien sur….
    Site internet bloqué car plus de upload possible, alors que les lecteurs revenaient aprèsun outage du au virus ransomware de mai, me revoila muet sur la toile…
    Ticket posté. J’attends demain, encore heureux que la tv est en TNT, sans quoi ce serait le désert….
    Michel

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