Outage: telephony (solved)

Dear customers,

We have experienced issues with inbound and outbound telephony after a router maintenance this night, some voice switch IP’s were unreachable from certain IP ranges. The issue has been corrected at 9h19, telephony services should be back to normal.

Please find all details below:

Start: 2017-06-30 05:37*
End: 2017-06-30 09:58*
Duration: 4h21
Impacted services: Incoming and outgoing telephony
Affected Areas: All areas

Update 30/06/2017 – 09:48: We noticed there might be some minor issues remaining, we’re working on them with the highest priority.
Update 30/06/2017 – 09:58: The issue has been resolved completely, all telephony services are fully functional again.
Update 30/06/2017 – 14:07: This afternoon, some customers might have encountered issues due to the fault occurred while re-applying access-lists after a router maintenance. The problem has been resolved.
Update 30/06/2017 – 15:16: Small reconfiguration works will take place at 16h30 to ensure the telephony will continue functioning flawlessly. We expect no impact on our customers, but please contact us if you notice any issues.
Update 30/06/2017 – 17:00: The access-lists have been successfully re-applied, our tests show no abnormality since then.  We apologize for the inconvenience this incident has caused and thank you for your understanding.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

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