Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Maintenance planned on 04/06/2016 – impacted services: telephony
Maintenance planned on 18/06/2016 – impacted services: telephony

Comments

  1. Hello,

    Here at Brussels, we have been impacted.

    A restart of our modem has resolved our problem.

    Now, all work fine.
    Thanks

  2. restarting modems worked everywhere so far…

  3. Here in Waver and our others localisations of our group,nothing works!!!

  4. Niemi Travel SPRL
    June 7, 2016 - 6:14 pm

    Restarted our modem here in Liege so many times… And still no connection now at 6:10pm. From 9am. What about tomorrow and the next days?! We weren’t able to serve our customers properly all day long! (Ergatel is my provider)

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