Maintenance planned on 03/10/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-03 01:00*
End: 2018-10-03 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Wavre: 010

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 01/10/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-01 01:00*
End: 2018-10-01 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Genk: 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/09/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, BBOX modem, etc.).

Please find all details below:

Start: 2018-09-24 01:00*
End: 2018-09-24 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Brussels/Ixelles/Etterbeek: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/09/2018 – impacted services: Internet, telephony, hosting and email services: Closed

Dear customers,

Edpnet has planned a maintenance in order to upgrade the software on one of our routers, which is required to resolve some outstanding bugs.

This will cause an impact across many of our services.

Please find all details below:

Start: 2018-09-14 01:00*
End: 2018-09-14 05:00*
Duration: 5hours
Impacted services: Up to 1hr of impact to traffic in our Sint Niklaas colocation and bundled DSL orders
Up to 2hrs of impact to telephony, hosting and email services.
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 20/08/2018 – impacted services: all internet services – Area : Nivelles 067

Dear customers,

Edpnet has planned a maintenance in order to install a next-generation router which will offer an important increase in network capacity.

This maintenance may affect your services.

Please find all details below:

Start: 2017-08-20 01:00*
End: 2017-08-20 06:00*
Duration: 02h 30min
Impacted services: all internet services
Affected Areas: Nivelles: 067

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 10/08/2018 – impacted services: internet connectivity – area: Liege/Charleroi: Closed

Dear customers,

Edpnet has planned a maintenance in order to migrate some links.

This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration.

Please find all details below:

Start: 2018-08-10 03:00*
End: 2018-08-10 05:00*
Duration: 2 hours
Impacted services: internet connectivity
Affected Areas: Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/07/2018 – impacted services: Telephony- area : The Netherlands

Dear customers,

Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform.

This maintenance may affect your services for around 30 minutes during the maintenance window.

Please find all details below:

Start: 2018-07-25 00:00*
End: 2018-07-25 06:00*
Duration: 6hours
Impacted services: Telephony
Affected Areas: all: the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 28.05.2018 23:00 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance on our voice switches.

We will try to minimize the impact as much as possible.

Start: 2018-05-28 23:00*
End: 2018-05-29 01:00*
Duration: 2 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 05/10/2017 – no impact expected: Closed

Dear customers,

Edpnet has planned a maintenance on one of our voice switches.

This maintenance should not affect any services.

Please find all details below:

Start: 2017-10-05 23:00*
End: 2017-10-06 02:00*
Duration: Up to 3 hours
Impacted services: No impact expected
Affected Areas: All areas

Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our voice servers.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time