Issue: Short interuption of internet traffic (solved)

Dear customers,

We have experienced a small interuption of internet traffic due to a defective router.

Please find all details below:

Start: 2015-12-10 20:00*
End: 2015-mm-dd 20:27*
Duration: aprox. 27 minutes
Impacted services: all internet traffic
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Solved: edpnet mobile

Dear customers,

We were experiencing an outage with mobile services. The outage is now solved.

Please find all details below:

Start: 2015-12-03 11:00 AM*
End: 2015-12-03 11:50 AM*
Duration:
Impacted services: edpnet mobile
Affected Areas: all Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Unreachable websites due to routing problem

Dear customers,

Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.

We apologize for the inconveniences.

Best regards
The edpnet team


Issue: Edpnet Services

Dear customers,

This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.

Please find the info below.

Start: 2015-07-23 08:30 AM*
End: 2015-07-23 10:30 AM*
Duration: 2 hours
Impacted services: – DNS server 212.71.0.33
– The edpnet website
– Mail servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description:
Start:
2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

UPDATE 12:05 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 13:10 – Mail traffic flow has been fully restored.  All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: Proximus – Outgoing calls

Dear customers,

Proximus has a major issue with processing calls. Customers may have problems with outgoing calls. We have a backup route for most destinations but some may still fail.

Proximus is working on a solution at this moment, this should be fixed soon.

Description: Intermittent issues with outgoing calls
Start:
2015-04-27 10:10 AM*
End: 2015-04-27 22:00 PM*
Impacted services: edpnet telephony (outgoing)

Update: Proximus has resolved the degradation and is monitoring the stability.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: General connectivity problems

Dear customers,

We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible.

More information will be available as we receive it.

Updates:
09:51 –
There was a sudden congestion of the entire network causing enormous packetloss, we’re investigating the source.
10:02 –
Everything has returned back to normal. We will communicate the reason soon.
13:28 –
The reason for outage was a short but heavy DDoS attack.
13:44 – Our services are being hit again. The NOC team is mitigating the attack.
14:07 – The attack has been mitigated. Some measures were taken to reduce the impact.
28/04 – Everything is running stable since the last impact.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Outage: Fibercut between Liège and Antwerp

Dear customers,

Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted.

We are currently investigating the latency issues.

Description: Fibercut between Liège and Charleroi
Start:
2014-04-21 10:00 AM*
End: ETR unknown.
Duration: N/A
Impacted services: Latency on internet services in the affected zones.
Impacted zones: 019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 087

Updates
13:07:
The latency has been resolved. Fibercut has not been resolved yet.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time