Outage: SIP trunking

Dear customers,

We have experienced a short outage with SIP trunking services. The issue has been solved.

Please find all details below:

Start: 2016-02-16 09:40 AM*
End: 2016-02-16 09:55 AM*
Duration: 15 minutes
Impacted services: Telephony

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail service down

Dear customers,

We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-02-16 09:20 AM*
End: 2016-02-16 10:00 AM*
Duration: 2016-02-16 10:00 AM
Impacted services: Mail
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage of DSL services in the Walloon area

Dear customers,

We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-01-28 11:40 AM*
End: 2015-01-28 12:05 AM*
Duration: 25 minutes
Impacted services: All DSL services
Affected Areas: Walloon area:  019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071

Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue with DSL speeds in the Antwerp Region (solved)

Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET

Dear customers,

We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-12-23 11:00 AM*
End: TBD
Duration: TBD
Impacted services: DSL & IP telephony
Affected Areas: Antwerp, 03, Others are being investigated

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: upstream vectoring issue FRITZ!Box

Dear customers,

We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.

Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.

Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.

Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.

If you have any questions left, please do not hesitate to contact us.

 

Best regards
The edpnet team


Issue: Short interuption of internet traffic (solved)

Dear customers,

We have experienced a small interuption of internet traffic due to a defective router.

Please find all details below:

Start: 2015-12-10 20:00*
End: 2015-mm-dd 20:27*
Duration: aprox. 27 minutes
Impacted services: all internet traffic
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Solved: edpnet mobile

Dear customers,

We were experiencing an outage with mobile services. The outage is now solved.

Please find all details below:

Start: 2015-12-03 11:00 AM*
End: 2015-12-03 11:50 AM*
Duration:
Impacted services: edpnet mobile
Affected Areas: all Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Unreachable websites due to routing problem

Dear customers,

Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.

We apologize for the inconveniences.

Best regards
The edpnet team