Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound Telephony in The Netherlands: Solved

Dear customers,

We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution.

Please find all details below:

Start: 2017-07-26 10:30*
End: 2017-07-28 11:10*
Duration: 1:21:40:00
Impacted services: Inbound telephony
Affected Areas: all Netherlands voip service

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No internet connectivity on ADSL/VDSL : Solved

Dear customers,

We have experienced an outage on ADSL and VDSL lines.  Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.

The CPE (modem/router) should be rebooted if the issue persists.

Please find all details below:

Start: 2017-07-25 22:12*
End: 2017-07-26 11:00*
Duration: 12:48
Impacted services: Internet connectivity
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage notification: No PPP on ADSL/VDSL : Under investigation

Dear customers,

We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage.

Further details on the affected areas and an estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)

Dear customers,

We are currently experiencing an outage with region Walloon Brabant, Hainaut.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-07-08 15:57*
End: 2017-07-08 19:01
Duration: 3h 4min
Impacted services: Internet and telephony
Affected Areas: A71: 010, 060, 064, 065, 067, 068, 069, 071

Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30

Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services (solved)

Dear customers,

We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-04-25 11:30*
End: 2017-04-25 12:10*
Duration: 40 minutes
Impacted services: All data services (Internet, telephony)
Affected Areas: Brussels, Antwerpen, Limburg, Flemish Brabant

Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Slow internet access (solved)

Dear customers,

We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.

Please find all details below:

Start: 2017-01-26 17:10*
End: 2017-01-26 17:45*
Duration: 35 min
Impacted services: Slow internet access
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Internet connectivity issues

Dear customers,

We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.

Please find all details below:

Start: 2016-10-02 23:30*
End: 2016-10-03 09:30*
Duration: 10 hours, intermittent disconnects
Impacted services: All DSL services
Affected Areas: 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: mail

Dear customers,

We have experienced an outage with our mail server. For now all mail systems are running again.

Please find all details below:

Start: 2016-09-27 15:00*
End: 2016-09-27 15:42*
Duration: 42 minutes
Impacted services: mail
Affected Areas: all

Update 27/09/2016 – 16-00: Mail service is fully restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Power outage at edpnet colocation

 

Dear customers,

We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.

Please find all details below:

Start: 2016-09-26 07:00*
End: 2016-09-26 16:50*
Duration: Telephony and web services: 3 hours

Mail: 9 hours 50 min

Impacted services: All telephony services, mail, web services
Affected Areas: All areas

Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.

Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.

Update 26/09/16 – 16:50: High mail latency is solved.

Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.

Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system. 

Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs.  We expect normal mail traffic flow to be resumed soon.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time