Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved

Dear customers,

We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.

The fiber connection was restored on 20/12 at 16:58.

Please find all details below:

Start: 2017-12-20 03:20*
End: 2017-12-20 16:58*
Duration: 13h38
Impacted services: None
Affected Areas: Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071

 

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet Region West and East Flanders: Solved

Dear customers,

We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.

Please find all details below:

Start: 2017-12-19 12:05*
End: 2017-12-19 12:23*
Duration: 18 min
Impacted services: Internet/Telephony
Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.

Update 19/12/2017 12:36 : Outage cleared, power issue solved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX services: Solved

Dear customers,

We have experienced a major server crash on one of our VPBX servers.  Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.

Please find all details below:

Start: 2017-11-28 09:50
End: 2017-11-28 10:00
Duration: 10 minutes
Impacted services: VPBX
Affected Areas: VPBX (partial)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Closed

Dear customers,

We are currently experiencing an issue with outgoing telephony.  We have started sending outgoing calls via alternative operators in order to minimize the impact.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-23 12:03*
End: 2017-11-23 14:42*
Duration: 2 hours and 39 minutes
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

Update 23/11/2017 15:15 :  The issue was resolved, both incoming and outgoing calls pass through normal again.

Update 23/11/2017 14:44 :  Due to recovery works, capacity on incoming telephony is low.  We are looking into it with the highest priority.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Incoming telephony: Solved

Dear customers,

We are currently experiencing an issue with incoming telephony.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-21 09:36*
End: 2017-11-21 14:23*
Duration: 5 hours and 47 minutes
Impacted services: Incoming telephony
Affected Areas: All areas


Update 21/11/2017 15:46
: The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.

Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.

Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.

Further details on the estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Issue: Number not showing on outgoing calls: Solved

Dear customers,

We are currently experiencing an issue with our telephony number identification service.  For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-16 06:00*
End: 2017-11-23 05:32*
Duration: 6 days, 23 hours and 32 minutes
Impacted services: Telephony
Affected Areas: All areas

 

Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Google services slow: Solved

Dear customers,

We are currently experiencing an issue with reachability towards Google.  Our Network Operations team is investigating this issue, a ticket at Google has been created.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-12 11:00*
End:  2017-11-12 23:00*
Duration: 12 hours
Impacted services: Google reachabilitly
Affected Areas: All

Update 13/11/2017 10:30 : Issue was resolved yesterday evening around 23:00. We are talking with Google what the exact cause was.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Wireless network WPA2 vulnerability

Dear customers,

We would like to inform you about the recently noticed WPA2 vulnerability.

AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such an attack actually happening is quite insignificant since there are very specific conditions that must be met by the attacker to do the attack.

More information can be found on the following support site article:

https://www.edpnet.be/en/support/troubleshooting/internet/wireless-network-wpa2-vulnerability.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Spam/Phishing

Dear customers,

We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet.

The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/phishing.html#edpnet

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team