Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)

Dear customers,

We are currently experiencing an outage with region Walloon Brabant, Hainaut.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-07-08 15:57*
End: 2017-07-08 19:01
Duration: 3h 4min
Impacted services: Internet and telephony
Affected Areas: A71: 010, 060, 064, 065, 067, 068, 069, 071

Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30

Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet service : East and West-Flanders region, all services impacted: Solved

Dear customers,

We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.

Please find all details below:

Start: 2017-07-03 11:44
End: 2017-07-04 21:37
Duration: 1:09:53
Impacted services: Internet/Telephony
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.

Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved. 

Update 04/Jul/2017 21:37 – The connection is restored. 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: telephony (solved)

Dear customers,

We have experienced issues with inbound and outbound telephony after a router maintenance this night, some voice switch IP’s were unreachable from certain IP ranges. The issue has been corrected at 9h19, telephony services should be back to normal.

Please find all details below:

Start: 2017-06-30 05:37*
End: 2017-06-30 09:58*
Duration: 4h21
Impacted services: Incoming and outgoing telephony
Affected Areas: All areas

Update 30/06/2017 – 09:48: We noticed there might be some minor issues remaining, we’re working on them with the highest priority.
Update 30/06/2017 – 09:58: The issue has been resolved completely, all telephony services are fully functional again.
Update 30/06/2017 – 14:07: This afternoon, some customers might have encountered issues due to the fault occurred while re-applying access-lists after a router maintenance. The problem has been resolved.
Update 30/06/2017 – 15:16: Small reconfiguration works will take place at 16h30 to ensure the telephony will continue functioning flawlessly. We expect no impact on our customers, but please contact us if you notice any issues.
Update 30/06/2017 – 17:00: The access-lists have been successfully re-applied, our tests show no abnormality since then.  We apologize for the inconvenience this incident has caused and thank you for your understanding.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Power outage datacenter Sint-Niklaas – No impact : Closed

Issue closed.

Dear customers,

We are currently experiencing an outage at the datacenter in Sint-Niklaas.  Power generator A-feed and B-feed successfully took the load.  The power company is fixing the outage as we speak. Further updates will be released as soon as possible.

No impact for customers.

Please find all details below:

Start: 2017-06-27 16:24*
End: 2017-06-27 16:59*
Duration: 35min
Impacted services: None
Affected Areas: Colocation Sint-Niklaas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Outgoing telephony (Solved)

Dear customers,

We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-06-13 11:55*
End: 2017-06-13 14:25*
Duration: 2h30m
Impacted services: Outgoing telephony
Affected Areas: All areas

Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.

Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services Brussels region (solved)

Dear customers,

We are currently experiencing an outage with voice and internet region Brussels.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-05-09 20:03*
End: 2017-05-09 21:40*
Duration: 1h 37
Impacted services: voice and internet region Brussels
Affected Areas: Service area Brussels: 02

edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.

edit 21:48: Power feeds are restored, services back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services (solved)

Dear customers,

We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-04-25 11:30*
End: 2017-04-25 12:10*
Duration: 40 minutes
Impacted services: All data services (Internet, telephony)
Affected Areas: Brussels, Antwerpen, Limburg, Flemish Brabant

Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DNS and mail services

Dear customers,

We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs.

Please find all details below:

Start: 2016-02-19 14:00*
End: 2016-02-19 19:00*
Duration: 5 hours
Impacted services: DNS and mail services
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Update: Outage Closed: KPN link for fiber is down

Update: Outage cleared

Dear customers,

We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-01-26 10:38
End: 2017-01-26 10:56
Duration: 18 minutes
Impacted services: NL Fiber
Affected Areas: Amsterdam

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: NL internet services: Solved

Update: Our services will be back online within 30 minutes

Dear customers,

We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-12-29 15:30
End: 2016-12-29 16:20
Duration: 50 min
Impacted services: Internet services
Affected Areas: NL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time