Outage: Telephony capacity issues: Solved

Dear customers,

We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.

Please find all details below:

Start: 2018-05-18 12:12*
End: 2018-05-18 12:31*
Duration: 19min
Impacted services: Incoming /outgoing calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time



Outage: Telephony: some Incoming/Outgoing calls fail: Solved

Dear customers,

We have experienced an issue with some incoming and outgoing calls.  This outage has been solved by our Network Operations Team.

Please find all details below:

Start: 2018-04-20 10:53*
End 2018-04-20 18:14*
Duration: 7h21min
Impacted services: Incoming/outgoing calls
Affected Areas: Fix Telephony

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 13/04/2018 – no impact expected

Dear customers,

Edpnet has planned a maintenance on our voice switches.

This maintenance should not affect any services.

Please find all details below:

Start: 2018-04-13 23:00*
End: 2018-04-13 23:59*
Duration: Up to 59 minutes
Impacted services: No impact expected
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed

Dear customers,

KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes.

This maintenance may affect your services.

Please find all details below:

Start: 2018-03-23 04:00*
End: 2018-03-23 07:00*
Duration: 30 minutes
Impacted services: internet, telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet connection: region Antwerp, Limburg, Flemish Brabant: Solved

Dear customers,

We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.

Please find all details below:

Start: 2018-02-12 07:08*
End: 2018-02-12 07:18*
Duration: 10minutes
Impacted services: Internet
Affected Areas: region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX Telephony: Solved

Dear customers,

We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.

Please find all details below:

Start: 2018-02-12 16:10*
End: 2018-02-12 16:50*
Duration: 40minutes
Impacted services: VPBX
Affected Areas: all

Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved

Dear customers,

We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.

The fiber connection was restored on 20/12 at 16:58.

Please find all details below:

Start: 2017-12-20 03:20*
End: 2017-12-20 16:58*
Duration: 13h38
Impacted services: None
Affected Areas: Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071

 

Best regards
The edpnet team

*All times are listed in CET, Central European Time