Info: service optimization

Dear customers and partners,

With reference to the outages happened at the end of September/the beginning of October 2016 (the details can be found here), we would like to inform you that one more maintenance on edpnet side has been finished successfully to improve our service: a permanent B-power feed has been installed in our data center in Sint-Niklaas. This B-feed is configured with a separate UPS and emergency power generator, providing the highest possible power redundancy possible for our critical equipment.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region

Dear customers,

To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network.

This maintenance may affect your services.

Please find all details below:

Start: 2017-09-04 00:00*
End: 2017-09-04 02:00*
Duration: 15 minutes
Impacted services: xDSL connection
Affected Areas: Brussels region : 02STR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 22/08 – impacted services: xDSL connection

Dear customers,

Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly.

This maintenance may affect your services.

Please find all details below:

Start: 2017-08-22 05:00*
End: 2017-08-22 11:00*
Duration: 02:00
Impacted services: xDSL connection

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/05/2017 – impacted services: Internet, telephony

Dear customers,

Edpnet has planned works in our domain to maintain the quality of the services we provide.

This maintenance may affect your connection. You will experience a short disconnect during the given time.

Please, find all details below:

Start: 2017-05-23 02:00
End: 2017-05-23 03:00
Duration: 15 minutes
Impacted services: Internet, Telephony
Affected Areas: Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders

02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 27/04 in Belgium and Netherlands – impacted services: all data services

Dear customers,

Please be informed that we’ll be planning a maintenance on our remote server on Thursday 27/04/2017.

All customer sessions will be disconnected during the maintenance.

 

Please find all details below:

Start: 2017-04-27 02:00*
End: 2017-04-27 05:00*
Duration: Up to 30 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 08/05 in West and East Flanders – impacted services: all data services

Dear customers,

To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.

Please find all details below:

Start: 2017-05-08 00:00*
End: 2017-05-08 02:00*
Duration: Up to 30 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance in Gent rescheduled for 27/02/2017 – impacted services: all data services (internet, telephony, …)

Dear customers,

Proximus will be carrying out short works on its network.
This intervention may have an impact on your services.

Please find all details below:

Start: 2017-02-27 00:00*
End: 2017-02-27 02:00*
Duration: 30 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Gent: 091

 

We apologize for any inconvenience.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 20/12/2016 – impacted services: 5 min loss of connectivity (closed)

Update 20/12/2016 – 06:18

Dear customers,

This  maintenance was successfully completed.

Best regards
The edpnet team

Dear customers,

Edpnet has planned a maintenance in order to migrate the lines to a new port.

Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem.

Please find all details below:

Start: 2016-12-20 05:00*
End: 2016-12-20 06:00*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07/10 – impacted services: All telephony services (closed)

Update 07/10/2016 – 02:48:

Dear customers,

Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch.

One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully.

Best regards
The edpnet team

 

Initial post:

Dear customers,

Edpnet has planned a maintenance in order to provide full redundancy on our telephony services in the future.

This maintenance may affect your services.

Please find all details below:

Start: 2016-10-07 01:00*
End: 2016-10-07 03:00*
Duration: Approx. 60 – 90 minutes
Impacted services: All telephony services
Affected Areas: All

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time