Issue: Outgoing and incoming telephony: Closed

Dear customers,

We are currently experiencing an issue with outgoing telephony.  We have started sending outgoing calls via alternative operators in order to minimize the impact.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-23 12:03*
End: 2017-11-23 14:42*
Duration: 2 hours and 39 minutes
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

Update 23/11/2017 15:15 :  The issue was resolved, both incoming and outgoing calls pass through normal again.

Update 23/11/2017 14:44 :  Due to recovery works, capacity on incoming telephony is low.  We are looking into it with the highest priority.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Incoming telephony: Solved

Dear customers,

We are currently experiencing an issue with incoming telephony.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-21 09:36*
End: 2017-11-21 14:23*
Duration: 5 hours and 47 minutes
Impacted services: Incoming telephony
Affected Areas: All areas


Update 21/11/2017 15:46
: The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.

Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.

Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.

Further details on the estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Issue: Number not showing on outgoing calls

Dear customers,

We are currently experiencing an issue with our telephony number identification service.  For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-16 06:00*
End: N/A
Duration: N/A
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Google services slow: Solved

Dear customers,

We are currently experiencing an issue with reachability towards Google.  Our Network Operations team is investigating this issue, a ticket at Google has been created.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-12 11:00*
End:  2017-11-12 23:00*
Duration: 12 hours
Impacted services: Google reachabilitly
Affected Areas: All

Update 13/11/2017 10:30 : Issue was resolved yesterday evening around 23:00. We are talking with Google what the exact cause was.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Wireless network WPA2 vulnerability

Dear customers,

We would like to inform you about the recently noticed WPA2 vulnerability.

AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such an attack actually happening is quite insignificant since there are very specific conditions that must be met by the attacker to do the attack.

More information can be found on the following support site article:

https://www.edpnet.be/en/support/troubleshooting/internet/wireless-network-wpa2-vulnerability.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Spam/Phishing

Dear customers,

We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet.

The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/phishing.html#edpnet

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our telephony services.

Please find all details below:

Start: 2017-10-17 09:28*
End: 2017-10-17 11:22*
Duration: 1hour 54minutes
Impacted services: Telephony
Affected Areas: All

Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.

Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*

Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.

Update 17/10/2017: 10:24 :  Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 05/10/2017 – no impact expected: Closed

Dear customers,

Edpnet has planned a maintenance on one of our voice switches.

This maintenance should not affect any services.

Please find all details below:

Start: 2017-10-05 23:00*
End: 2017-10-06 02:00*
Duration: Up to 3 hours
Impacted services: No impact expected
Affected Areas: All areas

Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our voice servers.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our Telephony services.  Our Network Operations team has worked together with our Voice System Supplier to provide a solution.

Please find all details below:

Start: 2017-10-02 10:10*
End: 2017-10-02 12:33*
Duration: 2h23
Impacted services: Telephony
Affected Areas: All

Update: 2017-10-02 11:40: We will be performing a switch reboot at 12:10* on 02/10 to implement the necessary changes on our telephony network.

Update: 2017-10-02 12:40: The reboot was successful, we will closely monitor the situation.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Several Proximus street cabinets in region Antwerp North down (Closed)

Dear customers,

Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-09-28 07:46*
End: 2017-09-28 18:10*
Duration: 10 hours and 24 minutes
Impacted services: All DSL services
Affected Areas: Rijnkaai, Eilandje, Straatsburgdok-zuidkaai

EDIT 17:00: The latest ETR the splicers have provided us is today, 21:00. They will be working throughout the evening to restore connectivity to all impacted customers. The ETR remains subject to change.

EDIT 9:10: Proximus was able to bring all lines into service at 18:10 yesterday evening.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time