Outage: Telephony capacity issues: Solved

Dear customers,

We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.

Please find all details below:

Start: 2018-05-18 12:12*
End: 2018-05-18 12:31*
Duration: 19min
Impacted services: Incoming /outgoing calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time



Maintenance planned on 01/05/2018 – Impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-01 10:00*
End: 2018-05-01 11:00*
Duration: 1 hour
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: some Incoming/Outgoing calls fail: Solved

Dear customers,

We have experienced an issue with some incoming and outgoing calls.  This outage has been solved by our Network Operations Team.

Please find all details below:

Start: 2018-04-20 10:53*
End 2018-04-20 18:14*
Duration: 7h21min
Impacted services: Incoming/outgoing calls
Affected Areas: Fix Telephony

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Solved

Dear customers,

We have experienced a capacity issue with incoming and outgoing telephony.  This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.

Please find all details below:

Start: 2018-04-13 14:30*
End: 2018-04-13 17:00*
Duration: 2h30min
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 13/04/2018 – no impact expected

Dear customers,

Edpnet has planned a maintenance on our voice switches.

This maintenance should not affect any services.

Please find all details below:

Start: 2018-04-13 23:00*
End: 2018-04-13 23:59*
Duration: Up to 59 minutes
Impacted services: No impact expected
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet connectivity IPv6: Solved

Dear customers,

We have experienced an outage with our internet service connectivity for IPv6 users.  Our Network Operations team has investigated this outage and provided a solution.

In order to restore your IPv6 connectivity, please, reboot your CPE.

Below the details of the outage:

Start: 2018-04-03 15:45*
End: 2018-04-04 09:32*
Duration: 17h47min
Impacted services: IPv6 Connectivity
Affected Areas: All areas: IPv6 active users reconnecting during this period

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-03-26 23:00*
End: 2018-03-27 00:20*
Duration: 5 minutes
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time